Siemens Enhances Service Delivery and Introduces OpenScale, Its New Brand for Multi-Vendor, Unified Communications Services
Posted by john on Feb 1, 2008
Siemens Communications, Inc. today announced significant enhancements, and a new brand name - OpenScale(TM) - for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerating its capabilities in delivering software based, Unified Communication (UC) services.
This investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring. The initiative will also substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments.
Siemens’ direct, global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers.
Siemens expects that the introduction of the OpenScale brand, portfolio architecture and ‘pre-packaging’ of professional and managed services, together with the service investment program, will further strengthen the company’s global service delivery differentiation, as well as enable customers to easily select appropriate services from Siemens.